Frequently Asked Questions
Everything you need to know before ordering from Etch & Co., including customization options on select products.
Can every item be personalized?
No. Personalization is available only on products marked customizable. Some designs are sold exactly as shown. When customization is available, the product page will display the appropriate personalization options.
What is the difference between laser engraving and sublimation?
Laser engraving permanently marks or removes the surface coating/material to create a crisp design. Sublimation uses heat to infuse full-color artwork into specially coated or polyester-compatible products. The best method depends on the item and the look you want.
What customization is available?
On eligible products, options may include names, dates, monograms, short messages, photographs, logos, supplied artwork, patterns or full-color graphics. Each product page identifies what is available.
How should I enter my personalization?
Enter wording exactly as you want it to appear, including capitalization, spelling, dates, punctuation and initials. Use the special-instructions field for placement, color or layout notes.
Can I submit my own photo, logo or artwork?
Yes. Start on the Custom Orders page and tell us what you have. We’ll confirm whether the file quality and format are suitable for engraving or sublimation before production.
Can you help me decide between engraving and sublimation?
Absolutely. Choose “Not sure — help me choose” on the Custom Orders form. We’ll recommend the process that best fits your item, artwork, durability needs and desired appearance.
Will natural materials look exactly like the photos?
No two natural pieces are identical. Slate edges, stone texture, wood grain and color can vary slightly, which is part of the character of a handcrafted item.
Will sublimated colors look exactly like my screen?
Screen brightness and display settings vary, so printed colors can differ slightly from what you see on a phone or monitor. We prepare artwork for strong, balanced color on the selected product.
How long does a custom order take?
Turnaround depends on the item, quantity, design complexity and seasonal volume. Product pages should show the current estimate; contact us before ordering if you have a firm event date.
Can I order gifts for a business or event?
Yes. We welcome logo gifts, client gifts, event pieces, favors and small-batch business orders in both engraved and sublimated formats. Use the Custom Orders page for quantities and project details.
Can customized items be returned?
Because customized products are made specifically for you, they generally cannot be returned for preference changes. Standard non-custom items follow the return policy shown on the store. If an item arrives damaged or we make a production error, contact us promptly so we can make it right.